Making Change Management Mindful (Part 1) — Leading Change and Preventing Fatigue

URL: https://share.snipd.com/episode/36310150-4ddf-484b-8c98-d8eb8574cc99

The Role of Change Management in Developing New Processes and Helping People Transition
Key takeaways:

• The speaker got engaged with change management early on in their career through roles in knowledge management and process improvement.
• Change management principles, focusing on people first, became the foundation of the speaker's work over the last 20 plus years.
• Implementing change can be challenging because people often resist change.
• Forming a change management team requires considering critical capabilities such as roles, skill sets, and whether it will be a full-time or part-time job.
  Transcript:
  Speaker 1
  So, I got engaged with change management, probably with one of my earliest roles in knowledge management and process improvement ironically both together. So a lot of lean principles are based around the focus on people first, right, as you're developing new processes and helping people move from a current to a future state. So I got introduced to the concept of change and people change management early on, and working in knowledge management and learning and development and leading teams over the last 20 plus years. The idea of thinking about people first and bringing change management into also a knowledge management but also anything that you do. So any project, any program, any team that you're leading change management principles became the foundation. And the heart of everything that I did personally and professionally I will say both.
  Speaker 2
  Thanks. We were just on our process frameworks round table yesterday and talking about implementing a framework and the biggest challenges change. People don't want to change. Absolutely. So it's, it's everywhere changes everywhere. So let's jump in. The first topic today we want to discuss is forming a change management team. So what are some change management capabilities you would consider critical to an organization success.
  Speaker 1
  That's a big question. Because when I think about capabilities I think about it in a couple of different ways I think about it in terms of roles associated with change. In terms of skill sets. And then there's always the question of, is it someone's full time job, or is it part of the role that we do currently. And I think the answer is that it can be any of those things right. (Time 0:01:17)
  - Tags:: changemanagement,

The Importance of Communication and Coaching in Change Management
Key takeaways:

• Communication methods and training are important aspects of change management.
• Listening, empathy, and coaching skills are valuable for change managers.
• Natural ability for empathy and listening can be enhanced through training.
• Change management involves more than just communication and training.
• Resistance to change is another important component to consider.
  Transcript:
  Speaker 2
  Yeah, it did. So we'll get into a little bit about communication methods and training employees on change and a little bit further down in the podcast. But what do you think maybe is one of the most important things to consider between communication and both the coaching, or any of those like top of mind all the time. Yeah, absolutely.
  Speaker 1
  When I think about change I think about listening and empathy and having the ability to coach those are all exceptional skills that go along with change managers and when people have Those abilities naturally, you can see them you spot them and you say, hey, do you know about change management and you think it's something you'd be interested in when you have that Natural ability, a lot of those other skillsets can be trained, but to have the natural empathy and the ability to listen first and ask questions and be inquisitive enough to help understand Why people might not understand a change or what have you as important. The communication component is I think when people think about change, they think about communications and training. Those are the first two things that come to mind. They are extremely critical, but they are not all that change entails. We have to think about the resistance component, we (Time 0:05:22)
  - Tags:: changemanagement,